Shipping Countries & CostsUpdated 2 months ago

SHIPPING PROCESS

Orders are processed immediately and shipped the next working day from our warehouse in France.

Shipping days are Monday to Friday.

We ship via:

FedEx: for the European Union and United Kingdom
DPD: for Switzerland and France

Please note that FedEx may use local partners such as Hermes (Germany/UK) or DPD (France).

Delivery time depends on your location - usually 1 to several days.

In case you have any questions regarding shipping, please contact your Customer Service.

SHIPPING COUNTRIES

We currently ship directly to addresses in the European Union, United Kingdom, and Switzerland.

Unfortunately, we do not ship to the Channel Islands, Norway, Malta, Madeira, Liechtenstein, Gibraltar, French overseas territories (Guadeloupe, Martinique, Guyana, La Réunion Islands, and Mayotte), or the Canary Islands. We also do not ship to any countries outside these regions, but we hope to offer this in the future and for now you can go to our Distributors page and if your country is there you can contact them directly.

SHIPPING COST

Under EUR/CHF 20.- (Tax included) = 4.95

Over EUR/CHF 20.- (Tax included) = 10.95

Over EUR/CHF/GBP 75 (Tax included) = Free Standard Ground Shipping

For express shipping rates please check pricing at the 'order checkout' phase.

Tax may be applied on the Shipping Cost.

ORDER AND SHIPPING CONFIRMATION

Order Confirmation Email: Sent within 30 minutes of placing your order

Shipping Confirmation Email (with tracking number): Sent 1 business day after your order ships

Didn't receive your order confirmation or tracking details? Check your spam/junk folder or contact Customer Service and they will be happy to help you.

HOW LONG WILL IT TAKE UNTIL MY ORDER IS DELIVERED?

Our orders are shipped daily via FedEx or DPD
Transit times from when your order ships out of our warehouse to delivery in your region - check your tracking link for the most accurate estimate
You can also use our Track Order Tool

CAN I SHIP MY ORDER TO A MILITARY ADDRESS OR P.O. BOX?

Unfortunately, we cannot ship any orders to military address or PO boxes, our apologies.

WHAT HAPPENS IF I AM NOT AT HOME DURING DELIVERY?

FedEx will attempt delivery twice
After the second failed attempt, the package is returned to our warehouse
You’ll receive an email or SMS with the next delivery attempt details
You can also contact the carrier to arrange a delivery time or location

TRACK MY ORDER

Once your order has been placed and processed, you will receive a confirmation email that includes:

Your order details
A tracking number
A link to track your shipment

Please note:
Tracking information may take 2-3 days to become active. If there are no updates right away, please check back later.

You can track your order in two ways:

If you have an account: Log in and go to My Account to track your order.
If you don’t have an account: Use our Tracking Order Tool. This will take you to the FedEx or DPD website, depending on your shipping method.

Important: Please double-check your delivery address. If undeliverable, your order will be returned to our warehouse.

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