Cancel & Returns
How can I return my order?
To return your order, follow these steps:. We’ll review your request and email you a return label or return instructions, depending on your country. For more details, visit our Return Info Page.
What can I return?
You can return an item if:
Will I get a return label?
Depending on your location:
Do I have to pay for the return?
Europe (except UK, France, and Switzerland): you get a prepaid label so no need to pay, but then a €16 fee is deducted from your refund to cover return shipping and restockUK, France, and Switzerland: You cover the shipping cost. If it’s our mistake
How do I ship the package back?
Once you get an email saying that your return was accepted and in the email you will either have a prepaid label or address (depending on you location). If you received a prepaid FedEx label:. If you're shipping it yourself (UK, France, Switzerland):
When will I receive my refund?
Returns are processed within 2 - 3 business days after we receive your packageOnce approved, refunds usually take 5 - 10 business days to appear in your account, depending on your payment method and bank processing times.You’ll receive a confirmation
Can I exchange a product?
We do not offer direct exchanges. If you need a different size or product, please return your item and place a new order.
Can I cancel or change my order?
Unfortunately, we cannot cancel or modify orders once placed. If you no longer want the item, you can return it once it arrives by submitting a return request.
I received the wrong item. What should I do?
We’re very sorry for the mix-up. Please fill out the Return Form, select “Wrong item received,” and we’ll resolve the issue for you. To help us resolve the issue quickly, please include a brief note describing the item you received instead - this wil